Legal
How ORES works, what we expect from each other and how we look after your information.
The full text below is what applies. The short version is here to help you find your way.
The agreement between you and ORES when you join and book. We've written it to be read, not skimmed past.
ORES is an online marketplace that connects people who want beauty, wellness and lifestyle care at home (members) with independent, verified professionals. These terms explain how ORES works and what we expect from each other.
By creating an account or booking through ORES, you agree to these terms and to our Privacy policy. If you don't agree, please don't use ORES.
ORES is for anyone aged 18 or over. To join, you verify your identity with an ID document, a selfie and your home address, and members pay a membership fee.
Membership is a monthly subscription: USD 9.99 a month, or the same amount in your local currency, shown before you pay. The first month is paid when you apply, then the same amount is charged to your card on that date each month until you cancel.
It's fully redeemable: every membership payment is added to your ORES wallet as credit for your appointments. Payments made before your membership is approved are added when it's approved. If we can't approve your application, we refund the fee to your card.
You can cancel at any time from Manage membership. Your membership then runs to the end of the month you've paid for and isn't charged again. If a monthly payment fails, we email you a link to pay it; if it still can't be collected, your membership ends.
Wallet credit can be used towards platform fees only. It has no cash value and can't be transferred or withdrawn.
There are three ways to book: Book a service from a professional's profile, send a Private request to one professional, or publish a Broadcast that stays live for 90 minutes for every matching professional nearby.
Offers and requests are not bookings. A booking is confirmed only when you choose a service or accept an offer, and pay the platform fee. We then share the booking details with your professional.
ORES charges a platform fee to confirm each booking: 10% of the service price, with a minimum of AED 25, paid online by card.
The service price, and any travel fee shown in the offer, is paid directly to your professional after the appointment, by the method you chose: cash, card, bank transfer, online transfer or crypto. ORES doesn't collect or hold that payment, and your professional provides any receipt you need for it.
To change the time of a booking, ask to reschedule from the booking. The new time is confirmed only when your professional accepts it.
Wallet credit used on a booking returns to your wallet whenever its platform fee is refunded.
When ORES introduces you to a professional, through their profile, an offer or a private request, please keep booking them through ORES. Arranging or paying for services with them outside ORES, or asking them to, is not allowed.
Bookings made on ORES are covered by verification, support, reviews and our cancellation rules. Arrangements made elsewhere aren't, and we may pause accounts that move bookings off ORES.
Please give your professional a safe, respectful place to work, with the address, directions and access details they need to arrive on time.
You can book for someone else aged 18 or over, such as a parent or a friend. You remain responsible for that booking.
Tell your professional about any allergies, skin sensitivities or health conditions before the treatment starts.
After a completed booking you can leave one review. Keep it honest and about your own visit. Don't include personal details, offensive language, or anything you were paid or rewarded to write.
We may remove reviews that break these rules. Professionals can't edit or remove reviews.
If you ever feel unsafe, end the appointment and, if you're in danger, call your local emergency number.
Report any concern from the booking or by opening a Safety concern ticket. We treat every report as urgent, may pause the accounts involved while we look into it, and cooperate with the authorities when required.
Professionals on ORES are independent. They set their own services, prices and availability, and they are responsible for the care they provide. We verify every professional before their profile goes live and remove those who fall short, but we can't guarantee the result of a treatment.
Nothing in these terms limits the rights you have under the consumer laws that apply to you. As far as the law allows, ORES isn't liable for indirect losses, and our total liability for a booking is limited to the platform fee you paid for it.
You can delete your account at any time from Personal information. Upcoming bookings are cancelled under the cancellation rules above, and any wallet credit is removed.
We may pause or close an account that breaks these terms, puts others at risk or can't be verified. If we do, we'll tell you why, unless the law or someone's safety prevents it.
We may update these terms as ORES grows. If a change matters, we'll tell you in the app or by email before it applies. The date at the top shows the current version.
These terms are governed by the laws of the United Arab Emirates. Questions? Write to support@oresglam.com.
Questions about this agreement?
